Ticket

The Ticket Menu provides two convenient ways to create tickets for different purposes—either directly from the account details or via the Ticket Menu for network-related issues. This functionality allows users to easily report issues or requests related to client or network services.

1. Creating Tickets via Manage Account:

In the Manage Account section, under the Ticket column, there is a ticket button for each client. When clicked, it opens a form where the account-specific details like Mobile, Email, Name, and Subject are pre-filled as read-only fields. Users only need to enter the Description of the issue and submit it to raise a ticket for client-related concerns.

2. Creating Tickets via Ticket Menu:

For network-related issues, navigate to the Ticket Menu and select the Add Ticket page. Here, users can choose the appropriate department from a dropdown menu, such as:

• Sales - Fibernet

• Accounts - Fibernet

• Support - Fibernet

Once the department is selected, users need to fill in the Subject and Description of the issue and click submit to raise the ticket.

How This Helps:

The Ticket Menu simplifies the ticketing process by providing both client-specific and network-related options, allowing users to raise concerns quickly and efficiently. It ensures that tickets are directed to the relevant department or linked to the appropriate account, making issue resolution faster and more organized.